Frequently Asked Questions
Everything you need to know about your Raiz experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location but usually range between 10-15 business days.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please visit our Returns Portal to start a claim and receive a prepaid shipping label.
How do I find the right size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment plans through Klarna and Afterpay.
Are Raiz products sustainably made?
Yes, we prioritize ethical manufacturing and sustainable materials. Our collections use organic cotton, recycled polyester, and eco-friendly dyes to minimize our environmental footprint.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.